Frustration and anger arising out of illness and pain, psychiatric disorders, alcohol and substance abuse, can affect behaviour and make people verbally or physically violent. The incidence of violence faced by workers in contact with people in distress is so common that it is often considered an inevitable part of the job. Health care workers are at the forefront of this situation.1
The full article is accessible to AMA members and paid subscribers. Login to read more or purchase a subscription now.
Please note: institutional and Research4Life access to the MJA is now provided through Wiley Online Library.
The Australian Patient Safety Foundation Inc is a non-profit research organisation that derives income from licensed use of intellectual property, including the Advanced Incident Management System (the latest version of AIMS) software, via a for-profit subsidiary, Patient Safety International, in which Peter Hibbert and William Runciman have a financial interest.