To the Editor: The motivating article by Bent and colleagues1 is a most welcome addition to the literature of what works in the movement for performance improvement. We can hardly overemphasise the need to share knowledge on innovations (ie, what works and what does not work) in the quest for best quality and safety practices. However, to aid efficient lesson-drawing, we are inclined to look for more contextual information and levers in any quality-of-care interventions.
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- 1. Bent PD, Bolson SN, Creati BJ, et al. Professional monitoring and critical incident reporting using personal digital assistants. Med J Aust 2002; 177: 496-499. <eMJA full text>
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- 4. Ramussen J. Risk management in a dynamic society: a modelling problem. Saf Sci 1997; 27: 183-213.
- 5. Gawande AA, Bates DW. The use of information technology in improving medical performance: Part II. Physician-support tools. MedGenMed 2000; Feb 14: E13. Available at http://www.medscape.com/viewarticle/408033 (accessed Dec 2002).