eMJA: Clinical handover: critical communications

Supplement

Clinical handover: critical communications

Christine M Jorm, Sarah White and Tamsin Kaneen

MJA 2009; 190 (11): S108-S109

The need for “flexible standardisation”

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The importance of clinician involvement in the quality improvement process

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Methods for ensuring that handover results in a shared understanding of information

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The effects of health care culture and organisational structure

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Competing interests

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Author details

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References

Handover is a ubiquitous feature of health care. At least 7 million handovers occur annually within Australian hospitals.1 At times, its very existence is almost unnoticed — many health professionals do not think of a telephone referral as “handover” — and at other times it is seen as a mundane chore that has to be done in addition to the “real” work of clinical staff. There can be complacency with current practices and little recognition of the high-risk nature of handover.

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